Claim Assistance

Claims made stress-free

Bought your policy through Beemalo? Our claims team guides you from intimation to settlement.

1

Inform us & the insurer

Call or WhatsApp us as soon as possible after the accident or theft. Don't move or repair the vehicle before inspection unless it's unsafe.

2

File an FIR if needed

An FIR is needed for theft, third-party injury or major damage. We tell you if your case needs one.

3

Survey & inspection

The insurer's surveyor inspects the vehicle. Choose a network garage for cashless repair.

4

Repair & settlement

Cashless: the insurer pays the garage directly. Reimbursement: submit bills and get paid to your account.

Documents usually needed

  • Policy copy
  • RC & driving licence
  • Claim form (we help you fill it)
  • FIR copy (theft / third-party cases)
  • Repair estimate & bills
  • Cancelled cheque / bank details
1

Intimate the claim

Planned hospitalisation: inform 48–72 hours before. Emergency: within 24 hours of admission. We help you contact the insurer / TPA.

2

Cashless at a network hospital

Show your health card at the hospital's insurance desk. The hospital sends the pre-authorisation request.

3

Or claim reimbursement

At a non-network hospital, pay the bill and submit documents to the insurer within the policy's time limit.

4

Settlement

We follow up until the claim is settled and help with any queries raised by the insurer.

Documents usually needed

  • Health card / policy copy
  • ID proof of the patient
  • Discharge summary
  • Original bills & payment receipts
  • Investigation & lab reports
  • Doctor's prescriptions
1

Inform us

The nominee contacts us. We guide you with sensitivity through each step and coordinate with the insurer.

2

Submit the claim form

Fill the claim form with the nominee's details and bank account.

3

Document verification

The insurer verifies documents and may ask for additional papers in some cases.

4

Settlement

The claim amount is paid to the nominee's bank account.

Documents usually needed

  • Policy document
  • Death certificate
  • Nominee's ID & address proof
  • Nominee's bank details
  • Medical records (if applicable)
  • FIR / post-mortem report (accidental cases)

Exact steps, timelines and documents depend on your insurer and policy wording.

Need help with a claim?

  • Dedicated claims assistance
  • Help with forms & documents
  • Follow-up with the insurer
  • We never ask for OTPs or payments

Start a claim request

Tell us what happened and we'll call you.

Opens WhatsApp with your details filled in — just tap send.